So, I purchased a Libman mop a few months back (good deal I scored at Rite Aid). After cleaning 3 houses with it, the end broke! I was very disappointed as this mop retailed for over $15. I emailed Libman with no response. After weeks of no response and deciding not to invest in the company ever again, I received this in the mail!! It pays to let companies know how you like, or in this case dislike, their products.